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HOW WE WORK:

Getting in Touch:

The best way to get in touch with us is by email, and all emails will be replied to within 24 hours. Our business hours are 10am-8pm, Monday–Saturday.

Now that you’re officially part of Miranda Nahmias & Co., I just want to reiterate that I rely a lot on my team to help me do an amazing job for you. As we work together, you may notice that my email correspondence is mostly handled by my project managers, Mea and Brent. Their job is to help me communicate back and forth with you, while I focus on the more important tasks related to your work. But, don’t worry, you’ll still hear from me quite often! You can easily tell who is answering the email if you simply check the name on the signature at the bottom of the email. If you have any questions related to this, please don’t hesitate to let me know!

All written correspondence between us will happen via email.

If you are a client with an active hourly package, you have the option to book “Plan of Attack” calls at your discretion. Time spent on these calls will be deducted from your package. You can book these here: www.mirandanahmias.com/appointment-scheduler

For custom sales funnel packages, calls are not included. If something does come up where you do need to communicate something besides through email, you can send Miranda a message on Voxer (username = @mirandanahmias). Voxer access is exclusive to custom sales funnel clients.

Communication with monthly social media clients will be through email only.

Rush Jobs:

Our typical turn-around time on tasks for hourly package clients is 72 hours.
We understand that things pop up and you might need help immediately. For rush jobs that are not standard recurring tasks, you will be charged time and a half if less than 24 hours notice is given. This is only applicable to hourly packages. All custom sales funnels and social media packages have pre-assigned due dates, and rush tasks are not included.

Holidays:

The team takes off U.S. holidays, such as Christmas, Easter, Thanksgiving, New Years, Fourth of July, Labor Day, and Memorial Day, etc. You will be notified at least 4 weeks in advance if other holiday or vacation plans are in the works.

Referrals:

Referrals are our favorite way to gain new clients! Any time that you generously make a referral, please let us know. If the client does follow through and book us, we will send you 10% of their first three payments as a thank you!

Confidentiality: 

We adhere to a strict confidentiality code, and no information will be divulged outside of the team. All of the team members have signed a rigorous Non-Disclosure Agreement to make sure that your information is safe. See more information about this in your contract.

Passwords:

Typically, the work that we do for my clients requires us to have access to the log-in information for multiple applications and accounts. Because we work as a team, Miranda needs to be given the actual username and login information, not collaborator access or a LastPass share that doesn’t let her see the password. This also means that you cannot have two-factor authentication enabled on any of the accounts we will be working on (an example of such programs that use this include Gmail and MailChimp). Simply disable that feature during the time that we will be working together.

Emergency Contact:

In case of emergencies, you can reach:
  • Miranda’s cellphone: (401) 321-4197
  • Brent’s cellphone: (401) 391-9791
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