YOUR ACTION ITEMS:
Watch the above welcome video
Sign your contract (sent to you via HelloSign)
Pay your first invoice (sent to you via Wave)
HOW WE WORK:
Getting in Touch:
The best way to get in touch with us is by email, and all emails will be replied to within 24 hours. Our business hours are 10am-10pm, Monday–Saturday.
We understand that things pop up and you might need help immediately. For rush jobs that are not standard recurring tasks, you will be charged time and a half if less than 24 hours notice is given.
The team takes off U.S. holidays, such as Christmas, Easter, Thanksgiving, New Years, Fourth of July, Labor Day, and Memorial Day. You will be notified 4 weeks in advance if other holiday or vacation plans are in the works.
Referrals are our favorite way to gain new clients! Any time that you generously make a referral, please let us know. If the client does follow through and book us, we will send you 10% of their first three payments as a thank you!
We adhere to a strict confidentiality code, and no information will be divulged outside of the team. All of the team members have signed a rigorous Non-Disclosure Agreement to make sure that your information is safe. Your identity is also kept secret, except in the case of new clients inquiring about references.
Typically, the work that we do for my clients requires us to have access to the log-in information for multiple applications and accounts. Because we work as a team, Miranda needs to be given the actual username and login information, not collaborator access or a LastPass share that doesn’t let her see the password. This also means that you cannot have two-factor authentication enabled on any of the accounts we will be working on (an example of such programs that use this include Gmail and MailChimp). Simply disable that feature during the time that we will be working together.
In case of emergencies, you can reach:
- Miranda’s cellphone: (401) 580-4393
- Brent’s cellphone: (401) 391-9791